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Service Delivery Technician ICT

Welford Road, Leicester, Leicestershire, LE2 7LW
Leicester College
Full Time
£23,481 - £25,383 per annum
3rd February 2023
Start Date
As soon as possible
13th March 2023 12:00 AM
Contract Type
Job ID
Job Reference
Start date
As soon as possible
  • Contract type: Permanent
  • NQTs Considered:
  • Job ID: 1306987

ICT Service Delivery Technician. Full Time 37 hours per week. Permanent.  

 This is an opportunity for a highly motivated, customer focused Service Delivery Technician to join our ICT Service Delivery Support Team.  The team provides support for ICT systems and telecoms services throughout the College, by working within the ITIL framework, to gain optimal value for its diverse user community of College learners and staff. 

 You should have a minimum of Level 4 qualification (or equivalent) in a related subject or relevant experience in a Service Desk support role.  You also need to demonstrate proven technical support experience, preferably within an educational setting. The successful candidate will also have a Level 2 minimum qualification or equivalent in Math's and English. 

You must have an analytical approach to problem solving and excellent customer service and communication skills.  The ability to work independently and as part of a diverse technical team across multiple sites is also essential. 

You will have a good understanding of Windows and Mac Operating Systems, be able to set up Audio Visual equipment and undertake maintenance on interactive technology. Experience of the following is also desirable: Office 365 & Microsoft Desktop Applications; Remote Support Technologies; and System Centre Service Manager. 

Closing Date: 12 March 2023

Interviews:  Week commencing 20 March 2023


Safeguarding Statement:

The College is committed to safeguarding and promoting the welfare of children,young people and adults and expect all staff to share this commitment. All positions are subject to an enhanced DBS disclosure that is considered satisfactory by the College. If you are appointed you must reimburse the College of the cost of a Disclosure and Barring Service check (previously Criminal Records Bureau). The cost will automatically be deducted from your first salary payment. You are also required to subscribe to and pay for the on line DBS Update Service.
Leicester College

Leicester College